Customers outside the USA take full responsibility to bear any shipping costs to and from repair center for warranty work and for any duties or customs due.

All Chanson Water Ionizers except the Eden model (eden has 3 year warranty) have, a limited lifetime manufacturer’s warranty, which begins from the original date of purchase (ionizer purchased after November 9, 2009). Edens purchased between Nov. 9, 2009 and Aug 13, 2010 have lifetime warranty coverage.

Warranty is only valid for the original purchaser and when the ionizer was sold by Chanson Water USA or an authorized dealer of Chanson Water USA.

Purchaser must retain the original sales receipt and register the ionizer at: http://www.chansonalkalinewater.com/warrantyregistration.php

This is where you will find your serial number

The warranty covers the original owner only. Repair work can only be done through the Chanson Water USA repair center in Laguna Hills, California or an authorized repair center. Please thoroughly read the owners manual and watch the installation video before attempting to use your ionizer.

How the warranty works:
The Limited Lifetime warranty covers any and/ or all defective parts. For the first five (5) years all parts, labor, and shipping back to the customer are covered. (The customer must pay to ship the product to Chanson or deliver it to a local authorized service center).  After the first five (5) years have passed, the customer will have to pay for labor and freight charges but replacement parts remain free for the life of the ionizer.

What is covered:
The Limited Lifetime warranty expressly covers all failures due to defects in materials and/or workmanship; which can occur during normal use. This is a “repair or replace” warranty, Chanson Water USA will always attempt to repair your unit, if repair is not possible Chanson Water USA will supply a replacement unit at its discretion.
The Limited Lifetime warranty covers all parts, labor and shipping back to the customer as described above. Customers outside the USA take full responsibility for any shipping costs to and from repair center for warranty work and for any duties or customs fees incurred. If the ionizer was purchased from Chanson USA we cover shipping each way during the first 60 days, if the ionizer was purchased thru an authorized dealer, please see the dealer’s warranty policy. 

What is not covered or what will void my warranty:
Warranty is void if the faucet or ionizer has been opened.  All Chanson ionizers and faucets are factory sealed. Please never attempt to service the machine yourself as this will void your warranty and could cause serious bodily harm.

• Limited Lifetime Warranty does not cover damage caused by: floods under the sink, or overhead plumbing leaks, which can cause water to enter the machine. Please be sure you have no plumbing leaks before installing the ionizer; we can provide repair at your expense for such an incident.
• Limited Lifetime Warranty does not cover damage caused by: failure to replace filters in a timely manner- the filter not only cleans the water but also protects the ionizer from damage caused by particulates in the water. Filter replacement time should never exceed 14 months please refer to owner’s manual for specific details.
• Limited Lifetime Warranty does not cover damages caused by: any mis-use or abuse, such as dropping the unit or knocking into the unit with heavy objects.
• Limited Lifetime Warranty does not cover damages caused by: Lighting strikes, power surges, and faulty circuitry in customer’s electrical system or acts of God.
• Limited Lifetime Warranty does not cover the exterior finish on the machine or faucet.  Our faucet finish is extremely durable and under normal use will last many years. Do Not use harsh detergents or scrubbing type sponges to clean the faucet; a damp clean paper towel followed by a dry paper towel will restore a perfect finish to the faucet.
• Limited Lifetime Warranty does not cover damage caused by: setting the TDS value over 14. There is a special adjustment of TDS in, a back menu mentioned only on the installation video, this allows customers in different areas to fine tune the machine to their water hardness, 14 is the max setting allowed, never set the TDS value above this number.
• Limited Lifetime Warranty does not cover damages caused by: commercial type usage.  Chanson residential Ionizers are built to last however they are designed for residential use. Chanson ionizers have a 20-minute safety shut off to prevent floods from unattended use and damage to the unit. For the purpose of this Warranty, Chanson USA will consider commercial usage as; letting the machine run for more than 20 minutes at a time or for more than 4 hours a day total.  (This usage is ok from time to time where special needs arise, but not as a daily routine.)  If your needs will exceed these “residential” parameters please contact your dealer for “commercial use” product options.
  *It is important to note, Chanson Water USA does not expect the Ionizer to fail under mild commercial uses, but cannot honor the warranty for use not intended by the manufacturer*
• Limited Lifetime Warranty does not cover damages caused by excessive water pressure. The water pressure of the customer’s home should not exceed 60 psi, this is the national plumbing code standard for water pressure in all homes and is not a special request of Chanson Ionizers. Be sure to have your water pressure checked before installing. Call your local plumber for inspection, or for $10.00, you can purchase a water pressure gauge from your local Home Depot and test it yourself. The water pressure gauge simple screws onto any outside hose outlet and will show you your water pressure when turned on. If your water pressure exceeds 60 PSI, all of your plumbing appliances are in jeopardy, please take this seriously. (There is not a reputable plumbing appliance on the market that does not have this exclusion to their warranty, if you do not see it on other ionizer warranties you should be very suspicious.)

What happens after the full coverage portion of the warranty has expired?
We are very proud to offer a lifetime maximum repair cost guarantee of $150.00 and lifetime free parts! This means that you will never be charged more than $150.00 to repair your machine after the first five (5) years of this warranty has expired. Customer is responsible for shipping charges to and from Chanson Water USA.

Suggested Maintenance:
Please refer to your owner’s manual for scheduled maintenance requirements.
Ionizers operating in hard water areas, should be sent in to the service/repair center for a thorough internal cleaning once every 2-3 years, however, this will not void your warranty if not done but will give you many more years of reliable service.   We highly recommend this servicing your machine regularly; currently the cost of a service is $35.00 plus shipping costs.

Limits and exclusions:
There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.

This Limited Lifetime Warranty service is available by contacting Chanson USA or one its authorized dealer. Customer must acquire a Return Authorization Number (RAN) and print a return receipt to include with the ionizer before shipping. And you must include the RAN form when you send the ionizer in for repair or return.

Please never send in your Ionizer for warranty or service without printed return authorization form inside the box. (Customer service will email this to you) Contact- 1-888-624-2169

Or inquire about other repair locations.

Manufactures 5 Year Warranty

Solid-State electronic head:
Manufacturers 5 year warranty against manufacturers defects

 Manufactures 10 Year Warranty

Manufacturers 10 year warranty on the all filter housings, tank heads, and the bypass valves against manufactures defects

Note: Manufacturers’ warranty and performance guarantees do not cover acts of God, misuse or abuse. All products must be used in accordance to the specific application. All warranties and performance guarantees are valid to the original purchases and purchasers delivery location. Labor and or cost of damage due to misuse or defective items are the responsibility of the purchaser. If you have not had a water test done before purchasing a system, a certified water test may be required for any warranty claims. Should your water test show contaminates unknown at the time of purchase or unknown to Pelican, this may void your warranty. Please contact your authorized Pelican™ dealer for further details. Pelican™ Water Technologies or its Authorized Dealers will not be liable for any circumstance for consequential or incidental damages. It is the purchaser’s responsibility to insure that the equipment is installed in compliance with all applicable building codes.

Manufactures Performance Guarantee

The Pelican™ Carbon Series PC600 is guaranteed to perform for 600,000 gallons or 5 years. The Pelican™ Carbon Series PC1000 is guaranteed to perform for 1,000,000 gallons or (5) years.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.

The NaturSoft™ Systems (Models NS-3, NS-6) media carry a full replacement warranty against manufacturing defects for a period of one (1) year.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.  Supply water must be free from oil, hydrogen sulfide and will void any warranty or performance guarantee if present.

The Pelican™ WF4 Iron and Manganese Filter carry a full replacement warranty against manufacturing defects for a period of one (1) year.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser. Supply water must be free from oil, hydrogen sulfide.

Note: These products do not remove or kill bacteria.  Do not use these products with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the filter or system.

Please thoroughly read the owners manual before attempting to install the Water Dove system.  We recommend using a licensed plumbing professional when installing the Water Dove.

All Water Dove tanks, bypass valves, and filter housings are guaranteed for a full 10 years against manufacturing defects of any kind. The Chanson warranty does not cover earthquake damage, improper use of the machines or abuse, including dropping the tanks.

Water Dove systems have a 90 money back performance guarantee. Refund includes a 10% restocking fee. Return shipping is covered by the customer.