Healing Water Machine Return Policy

Healing Water Machines only offer quality products at affordable prices. We provide as much information, as possible, on our products in order to help you make a correct choice. If unsure, you are welcome to contact us on our customer service line.

Water Ionizer Return Policy

Our Invitation:
We invite you to try out our new range of ionizers and enjoy the benefits.
Refund time varies by Manufacturer. See the following:
Jupiter Ionizers: the Orion or Aquaris 60 day return policy, all other terms apply.
Chanson Ionizers: VS-70, and PL-735 60 day return policy, all other terms apply.
Goldfox: 60 day return policy, all other terms apply.
Emo Tech Ionizers: The Delphi, Athena and Isis have a 12 day return policy, all other terms apply.
Enagic:have a 3 day return policy, all other terms

 If at any time in the return period you wish to return your unit, we will give you a refund, less 15% restocking fee, as long as your ionizer is returned in as new condition and in its original packing. "As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.

If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 60 days of purchase for a refund. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on years of growth and happy testimonials.

Restocking fees

Q. Why do you charge a restocking fee?

A. Two reasons. #1. Most of our suppliers charge them to us and we are passing the cost to the customer. #2. We offer free shipping on most items which costs us up to $80 an item in the USA and our credit card processing fees are up to $100 an item. While we are more than happy to allow our customers to try the product, to keep our costs low we pass the cost of a return on to the returning customer not all of our customers.

Return Policy for Pelican Whole House Filters & Softeners

You have 90 days to return your product for a refund, less a 10% restocking fee. You pay your own return shipping.

Return Policy for Reverse Osmosis System

Reverse Osmosis System (RO) are not returnable if the membrane has been opened.

Return Policy for Other Items (not water ionizer)

If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost.

If you have broken the manufacturer's seal or used the product in any way, you may return the product (exceptions are books and DVDs), subject to a 15% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

Important

No return can be accepted without our prior authorization. Phone (949) 600-7970 for RNA# * before Returning any Product. to receive a *Return Merchandise Authorization Number (RMA#).

We will notify you of your refund once we have processed the returned item. You can expect a refund to be sent within 2 business days of our receiving your return.

Filters Return Policy

Our filters are consumable products and can not be returned if they have been used. If the product is damaged we are always happy to exchange it.